Administrative Support

Having effective administrative skills are essential in today’s work environment. Being organized, punctual and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieve for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts everyday is the key to changing and adopting new behaviors in a short amount of time.

By the end of this workshop, you should be able to:

✓ Define assertiveness and self-confidence, and list the four styles of communication

✓ Describe the types of negative thinking, and how one can overcome negative thoughts

✓ Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication

✓ Define the importance of goal setting, and practice setting SMART goals for assertive behavior

✓ Utilize methodologies for understanding your worth -- and the use of positive self-talk

✓ List reasons why a pleasing appearance and body language are critical for creating a strong first impression

✓ Practice sending positive communications phrased as “I-Messages”

✓ Use the STAR model to make your case during a presentation challenge

✓ Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques

✓ Practice strategies for gaining positive outcomes in difficult interpersonal situations.